General Discussions

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------

Thanks for updating your post to share that the email was just in the PI's junk folder, @Leigh Schectman!

@Julia Mays and @Jenny Boe, I spoke with the Product team and they believe that emails are being delivered as expected, but if you run into any situations where it seems like that's not the case, please do open a support ticket so it can be investigated.

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------

Thanks for updating your post to share that the email was just in the PI's junk folder, @Leigh Schectman!

@Julia Mays and @Jenny Boe, I spoke with the Product team and they believe that emails are being delivered as expected, but if you run into any situations where it seems like that's not the case, please do open a support ticket so it can be investigated.

I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter.  Supposedly it was also not in their Junk Mail either.  Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review?  I am leaning towards the fact that it was sent but the PI just missed it in her email.

Has anyone had this issue come up?

Thanks!

Post-Note: The email notification was in the PI's Junk Email Folder.
------------------------------
Leigh Schectman
IRB Coordinator
California Lutheran University
------------------------------