I completed Post Review on a submission and the letter shows as sent under the Letters Tab; however, the PI and student researchers, claim that they never received the email notification with the Exempt Letter. Supposedly it was also not in their Junk Mail either. Is there any way to confirm that the post review email was sent or is the only way to add myself to the email and see if I receive it the next time I complete post-review? I am leaning towards the fact that it was sent but the PI just missed it in her email.
Has anyone had this issue come up?
Post-Note: The email notification was in the PI's Junk Email Folder.------------------------------Leigh SchectmanIRB CoordinatorCalifornia Lutheran University------------------------------
We have had the same issue with researchers indicating they did not receive notifications (revisions, modifications, etc.).
Julia A. Mays Director Research Compliance Office of Research and Innovation 1903 W. Michigan Avenue MS 5456 251W Walwood Hall Kalamazoo, MI 49008-5456 Phone: 269-387-8293 Fax: 269-387-8276 firstname.lastname@example.org
We had a user report that she was not receiving notifications/letters from Cayuse around 9/12. After our IT confirmed it wasn't a local issue, we reported it to Cayuse and were told "...some syncing issue, but all up and running going forward".
The user confirmed that she is not receiving the notifications/letters – going forward, she never received the ones that did not come through originally.
I asked if there was a way to know which users were impacted (I was still receiving notifications at that time – so it was not all users) so that we could follow up with those people, but I was told that they could not provide that information, just that it was "... a system wide issue that affected IRB/HE notifications and was fixed for all".
Just sharing because sometimes it actually is not sending!
Jennifer Boe, MA (she/her)
Sr. IRB Analyst
Human Research Protections Office (HRPO)
Hennepin Healthcare Research Institute
Thanks Jenny for your comments!
I was disappointed to find it was a system issue and we could not find out those impacted. Several studies expired in the process and researchers were not happy to get an email from our IRB indicating we were going to close the studies. These individuals had not received any of the notifications; therefore, it was difficult to understand how this error could occur over 90/60/30 days.
Thanks for updating your post to share that the email was just in the PI's junk folder, @Leigh Schectman!
@Julia Mays and @Jenny Boe, I spoke with the Product team and they believe that emails are being delivered as expected, but if you run into any situations where it seems like that's not the case, please do open a support ticket so it can be investigated.
Same – I submitted a ticket after confirming with our IT that it was not a local issue. Cayuse confirmed in the ticket that it was a syncing issue but could not provide information about what other users (from our institution) may have been impacted.
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