I just want to take a moment to say that I have used Cayuse HE for a couple of years now and I have noticed a real change (and tremendous improvement!) in transparency and assistance from the support team at Cayuse. We really appreciate it! Amongst the issues I've seen changed and improved are system stability, user friendliness, and usability. It has helped a lot and I would honestly say that I've gone from feeling frustrated quite often by the software to now seeing it as being a useful and versatile tool. While there are still improvements that I would like to see, my opinion has dramatically shifted on the product.
That's a credit to all the engineers and developers at Cayuse HE who have been working behind the scenes to improve this product. We don't say it often enough, and there are still changes I'd like to see, but you all have made tremendous strides in the past two years. THANK YOU!!!
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Daniel R. Kirienko, Ph.D.
Preferred pronouns: he, him, his
IRB Compliance Lead
Office of Research Integrity
Rice University| 350 Allen Center | 6100 Main Street, MS 16 | Houston, TX 77005
Tel: 713.348.3586
dk32@rice.edu------------------------------
Original Message:
Sent: 10-25-2023 08:28
From: Jorge Alvarenga
Subject: trouble editing meetings - Cayuse HE
Good morning everyone,
Thank you for bringing this issue to our attention. This is an item that has been reported in the past few months and we're currently working to make some changes in this area of Human Ethics. We are currently working on a release that will bring these changes to the product and expect this issue to improve if not be resolved completely.
We are also waking on a set of notes that will list all the changes we have incorporated into this new release. You should be receiving an email within the next week or two with a release date for this new version.
Thank you for your collaboration.
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Jorge Alvarenga
Senior Product Manager of Risk Management
Cayuse
Original Message:
Sent: 10-20-2023 07:24
From: Jenny Boe
Subject: trouble editing meetings - Cayuse HE
Almost every time I prepare a meeting in Cayuse HE, I run into the same issue. After I've added one or two submissions or made some changes to the meeting agenda or notes section, I get an error message that stops me from being able to continue editing the meeting. So if I have multiple submissions to add to a meeting, I'm only able to get some of them added before I get locked out of editing. I'm able to work in other areas of Cayuse HE. I try to submit a ticket each time it happens, but the issue almost always resolves itself before I get a response from support – within a few hours, so the ticket is marked resolved... but the issue comes back each time.
I'm just wondering if others have had this issue or if it is just me. I'm not sure if there is something about my process that is contributing to the issue.
Jennifer Boe, MA (she/her)
Sr. IRB Analyst
Human Research Protections Office (HRPO)
Hennepin Healthcare Research Institute