General Discussions

All,

During the Cayuse Connect conference we got to see a lot of functionality of the user dashboard but a big stumbling block for us is getting our research users (and some of our internal users) to actually make use of the dashboard rather than just calling or emailing us for answers.   Of course answering their questions is part of our customer service but it does get tedious to answer questions they could easily see in their own dashboard.

Does anyone have any tips on how to educate users about that functionality?   I'm wondering if a "Lunch and Learn" session might be helpful in demonstrating how they can get the answers they frequently email/call us about just by looking at their own dashboard.

Would love to hear how others are handling this.

Thanks,
Lorraine

------------------------------
Lorraine Bell
Research Program Manager
University of Colorado Anschutz Medical Campus
------------------------------

I know that I am planning to develop a lunch and learn or similar "ask IACUC" sort of event for our research community and will be working with our animal services group.  We are in the process of redeveloping some of our processes and review formats and so things like "user tips" and guidance will be an important part of that.

------------------------------
Guy Wiles
Director, IACUC
Augusta University
------------------------------

Original Message:
Sent: 10-17-2022 06:54
From: Lorraine Bell
Subject: Vivarium Operations - how do you get research (and internal staff) to make better use of their dashboards?

All,

During the Cayuse Connect conference we got to see a lot of functionality of the user dashboard but a big stumbling block for us is getting our research users (and some of our internal users) to actually make use of the dashboard rather than just calling or emailing us for answers.   Of course answering their questions is part of our customer service but it does get tedious to answer questions they could easily see in their own dashboard.

Does anyone have any tips on how to educate users about that functionality?   I'm wondering if a "Lunch and Learn" session might be helpful in demonstrating how they can get the answers they frequently email/call us about just by looking at their own dashboard.

Would love to hear how others are handling this.

Thanks,
Lorraine

------------------------------
Lorraine Bell
Research Program Manager
University of Colorado Anschutz Medical Campus
------------------------------

Any suggestions on this one, @Cheryl Cheney, @Amber Hood, or @Nicola Eaton?​​​

------------------------------
Simon Helton
He/him
Community Manager
Cayuse
------------------------------

Original Message:
Sent: 10-17-2022 06:54
From: Lorraine Bell
Subject: Vivarium Operations - how do you get research (and internal staff) to make better use of their dashboards?

All,

During the Cayuse Connect conference we got to see a lot of functionality of the user dashboard but a big stumbling block for us is getting our research users (and some of our internal users) to actually make use of the dashboard rather than just calling or emailing us for answers.   Of course answering their questions is part of our customer service but it does get tedious to answer questions they could easily see in their own dashboard.

Does anyone have any tips on how to educate users about that functionality?   I'm wondering if a "Lunch and Learn" session might be helpful in demonstrating how they can get the answers they frequently email/call us about just by looking at their own dashboard.

Would love to hear how others are handling this.

Thanks,
Lorraine

------------------------------
Lorraine Bell
Research Program Manager
University of Colorado Anschutz Medical Campus
------------------------------