Cayuse has gone a long way towards our process improvement journey. When I started at my institution we were routing everything in paper (requisition requests, contracts, approval forms. I mean everything!) now we are able to run QA metrics on our Cayuse data and provide real time metrics to stakeholders. If folks are interested in joining a group of research administrators active in the process improvement / lean management journey, join us on LinkedIn in the Process Improvement for Research Administrators group.
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