The Applications Specialist supports the university's cloud-based research administration application, Cayuse.
The position requires working expertly with functional users, responding to support requests, making system configuration changes while developing and following change management best practices, creating and maintaining training resources, and assisting with the evaluation of product enhancements to support the business processes of the Office of Sponsored Programs and Research Compliance in a multi-campus, multi-tiered environment.
The Applications Specialist develops strong relationships with stakeholders including users and IT staff and ensures that faculty and staff can effectively use the research administration application.
Specific responsibilities include:
- Provide support for end users.
- Work with IT, functional leads, and the vendor as needed to resolve support issues and assist with communications when necessary.
- Add and remove user access as necessary.
- Troubleshoot common and non-routine problems. Close related tickets in a timely manner.
- Create and maintain user documentation and training resources.
- Deliver training to faculty and staff users of the system.
- Test the system after custom and/or vendor-supplied upgrades are implemented or deployed.
- Ensure that all features and integrations function appropriately.
Full job posting can be found here.
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Catherine Freiling
Technology Projects Manager
William and Mary
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