General Discussions

Hello,

Calling out to GEM users, we are experiencing strange behaviour within GEM, where we are seeing data discrepancies between the GEM application and the reports within the application.  It is quite random, happens on random reports e.g. Examinations and PEM overview report.  Data (e.g. status and dates) will eventually be the same in the report but could take days or weeks. 

Is anyone else seeing this behaviour?  

Our users depend on the reports for daily tasks, and it has become a source of frustration, and loss of productivity.  Ticket is open with Cayuse, we have not received any answer or solutions yet, so posting here as last resort.

Thank you.

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Mili Kao
Data Analyst/Project Officer
University of Sydney
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Interestingly, I happened to spot something like this yesterday, where a some supervision meeting dates hadnt pulled across into our engagement monitoring report, making it look like the student hadnt had a meeting in several months (despite being up to date with signed off forms).  I put it down to being a one-off for a single student on a single report, with the intention of looking to see if it cropped up again from user feedback.  We cant tell if it applies to other cases without directly going into each record and comparing it to the report, which would be very time consuming.

Knowing that this might actually be more widespread is a bit of a concern.

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Luke Fletcher
Doctoral College Continuous Improvement Lead
University of Southampton
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Original Message:
Sent: 04-11-2024 20:18
From: Mili Kao
Subject: GEM application and report data discrepancies

Hello,

Calling out to GEM users, we are experiencing strange behaviour within GEM, where we are seeing data discrepancies between the GEM application and the reports within the application.  It is quite random, happens on random reports e.g. Examinations and PEM overview report.  Data (e.g. status and dates) will eventually be the same in the report but could take days or weeks. 

Is anyone else seeing this behaviour?  

Our users depend on the reports for daily tasks, and it has become a source of frustration, and loss of productivity.  Ticket is open with Cayuse, we have not received any answer or solutions yet, so posting here as last resort.

Thank you.

------------------------------
Mili Kao
Data Analyst/Project Officer
University of Sydney
------------------------------

Hi there,

Thanks for opening up this discussion. We do acknowledge that there are outstanding issues with reports behavior and we are working through them as expeditiously as possible.

Reported issues could be unique to each customer though. The best course of action is to collect as much information as possible on what you are experiencing and add it to your support ticket to help us with our investigations.

Thank you,
LaDonna 

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LaDonna Hatton
Senior Product Manager
Cayuse
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Original Message:
Sent: 04-11-2024 20:18
From: Mili Kao
Subject: GEM application and report data discrepancies

Hello,

Calling out to GEM users, we are experiencing strange behaviour within GEM, where we are seeing data discrepancies between the GEM application and the reports within the application.  It is quite random, happens on random reports e.g. Examinations and PEM overview report.  Data (e.g. status and dates) will eventually be the same in the report but could take days or weeks. 

Is anyone else seeing this behaviour?  

Our users depend on the reports for daily tasks, and it has become a source of frustration, and loss of productivity.  Ticket is open with Cayuse, we have not received any answer or solutions yet, so posting here as last resort.

Thank you.

------------------------------
Mili Kao
Data Analyst/Project Officer
University of Sydney
------------------------------

Hi Mili, 

We have experienced and are contininuing to experience some issues with the updating of data in our GEM dashboards. 

Let me know if you would like to catch up to discuss this further. 

Kind regards,

Jorja 

------------------------------
Jorja Cenin
Project Manager
University of Western Australia
jorja.cenin@uwa.edu.au
------------------------------

Original Message:
Sent: 04-11-2024 20:18
From: Mili Kao
Subject: GEM application and report data discrepancies

Hello,

Calling out to GEM users, we are experiencing strange behaviour within GEM, where we are seeing data discrepancies between the GEM application and the reports within the application.  It is quite random, happens on random reports e.g. Examinations and PEM overview report.  Data (e.g. status and dates) will eventually be the same in the report but could take days or weeks. 

Is anyone else seeing this behaviour?  

Our users depend on the reports for daily tasks, and it has become a source of frustration, and loss of productivity.  Ticket is open with Cayuse, we have not received any answer or solutions yet, so posting here as last resort.

Thank you.

------------------------------
Mili Kao
Data Analyst/Project Officer
University of Sydney
------------------------------