General Discussions

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

We are not yet on the platform, so this is good to know.  It was originally presented that My Tasks would include ALL tasks across the all Cayuse products. 

This might not be helpful at all, but could your notification template direct them to the HE URL instead of the Cayuse landing page? Or do they have to navigate thru the landing to get to HE?   Pre-Platform allowed this.

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

We are not yet on the platform, so this is good to know.  It was originally presented that My Tasks would include ALL tasks across the all Cayuse products. 

This might not be helpful at all, but could your notification template direct them to the HE URL instead of the Cayuse landing page? Or do they have to navigate thru the landing to get to HE?   Pre-Platform allowed this.

------------------------------
Matt Zembrzuski
Research Compliance Manager
American University

Original Message:
Sent: 02-17-2023 10:00
From: Ann Larsen
Subject: Anyone else find "My Tasks" misleading?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

------------------------------
Ann Larsen
IRB Administrator
Wills Eye Hospital
------------------------------

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Hi,

I am curious if your users are seeing our in-app guide that should help them understand what "My Tasks" are, where to find "My Products" and even how to view their own profiles in the system? Do your users get this pop-up when they first sign in and does it help at all with this issue?   

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

------------------------------
Ann Larsen
IRB Administrator
Wills Eye Hospital
------------------------------

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Hey Ann (and everyone else who has contributed to this thread),

Thank you for your feedback regarding the Tasks/Platform Landing Page. We have enhancements to this centralized tasks component on our roadmap for Q3 of this year; our goal is for this to be the 1 place that all products utilize for tasks, so that tasks for all products would display in 1 location and wouldn't cause confusion such as this in the future. As we work towards these enhancements I would love to get feedback and input from those of you who are experiencing issues to ensure that we are building something that is meeting the real needs of our customers.

Once we have enhanced the Tasks feature we will then be looking at building out the landing page more, to give it a true dashboard look and feel; allowing users to add widgets to their landing page to display relevant data from specific products.

For those of you using only one product on the Platform, we are also looking into ways to improve that user experience. Again, as we progress with ideas for that, input from any single-product customers that want to share their thoughts would be awesome.

If you have any questions or additional input/comments then please feel free to reach out to me directly.

Thank you for all your insights!

Nate Owen

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?

Nate, 

I appreciate the update and to hear that a fix to this issue is already on the roadmap. I do hope you can find a way to integrate the My Tasks within HE to the My Tasks on Admin, it's still unclear to me whether that's part of the plan or if I'm misunderstanding something.

Either way, I'd be happy to provide specific feedback to questions you have or concerns you are working through. I am intermittently active on this site, so please do feel free to ping me or reach out to me if you'd like.

Thanks,

Ann

Hey Ann (and everyone else who has contributed to this thread),

Thank you for your feedback regarding the Tasks/Platform Landing Page. We have enhancements to this centralized tasks component on our roadmap for Q3 of this year; our goal is for this to be the 1 place that all products utilize for tasks, so that tasks for all products would display in 1 location and wouldn't cause confusion such as this in the future. As we work towards these enhancements I would love to get feedback and input from those of you who are experiencing issues to ensure that we are building something that is meeting the real needs of our customers.

Once we have enhanced the Tasks feature we will then be looking at building out the landing page more, to give it a true dashboard look and feel; allowing users to add widgets to their landing page to display relevant data from specific products.

For those of you using only one product on the Platform, we are also looking into ways to improve that user experience. Again, as we progress with ideas for that, input from any single-product customers that want to share their thoughts would be awesome.

If you have any questions or additional input/comments then please feel free to reach out to me directly.

Thank you for all your insights!

Nate Owen

Has anyone else run into this problem?

I am only using Human Ethics on Cayuse, and on a regular basis, I'm contacted by my researchers saying "I got an email to certify a study, but when I looked it's not there." Nearly every single instance is someone at the main Cayuse landing page looking at a big blank MY TASKS list.

Human Ethics uses the same verbiage of "My Tasks" which is where one would go to find applications in progress or requiring certification. It's one of the first things I commented on when training on the new Admin Module, that I could foresee it being very confusing to have the same label for two different things, and sure enough, it is.

Is this a problem for anyone else?