General Discussions

We recently had a shipment that was one mouse short than the original order.  When attempting to process the receipts due screen, because the order was short Cayuse is requiring that one of the cage cards be eliminated.  But, we will be still using the same number of cage cards with one cage being short one mouse.  How can we clear the receipt and not need to lose one cage card?

We had the same issue. I submitted a ticket to Cayuse and they fixed the problem. 

We recently had a shipment that was one mouse short than the original order.  When attempting to process the receipts due screen, because the order was short Cayuse is requiring that one of the cage cards be eliminated.  But, we will be still using the same number of cage cards with one cage being short one mouse.  How can we clear the receipt and not need to lose one cage card?

We recently had a shipment that was one mouse short than the original order.  When attempting to process the receipts due screen, because the order was short Cayuse is requiring that one of the cage cards be eliminated.  But, we will be still using the same number of cage cards with one cage being short one mouse.  How can we clear the receipt and not need to lose one cage card?

Hello Michael,

When you are receiving the item, and state that a partial Shipment was Received, at the bottom, just before listing the cage cards printed for the order, it will state '# of Cards to Discard' and it should be 0. The system will still display the cards printed for the order to allow you to discard any if needed.

We recently had a shipment that was one mouse short than the original order.  When attempting to process the receipts due screen, because the order was short Cayuse is requiring that one of the cage cards be eliminated.  But, we will be still using the same number of cage cards with one cage being short one mouse.  How can we clear the receipt and not need to lose one cage card?