Overview
The Accounts Receivable Manager provides oversight and supervision of the Accounts Receivable team in the Sponsored Research Finance Office (SRFO). The Accounts Receivable team is responsible for accurate and timely preparation of letters of credit draws, sponsor-required and clinical trial invoicing, processing and applying of grant/contract and clinical trial payments, assisting with preparing payments for deposit, managing and creating an electronic repository of images and files, and answering sponsor and department inquiries. This position will work collaboratively with the leadership team in SRFO.
Responsibilities
- Manage and oversee the operations of the Accounts Receivable team including direct supervision of Accounts Receivable Specialists and Clinical Trial Billing Specialists. Provide direction and oversight of professional staff with responsibility for personnel decisions including hiring, firing, evaluation, training and promotion; determine priorities and work assignments; and performance metrics.
- Establish operating procedures to increase consistent practices and achieve a reputation of predictable, client-facing, excellent service to sponsors, investigators and staff.
- Oversee the billing and collection activity related to all grant and contact revenue. Assure appropriate controls, systems and reconciliation processes are in place.
- Review and approve letter of credit draws and reports.
- Respond to questions and resolve issues related to invoicing, letter of credit, outstanding A/R and bad debt. Recommend solutions to difficult and complex invoicing issues.
- Develop and maintain training program for new staff and on-board new hires.
- Maintain users in sponsor systems needed for invoicing and letter of credit.
- Develop and track metrics to gauge team success and adjust workloads as needed.
- Assist the Director in continued process improvement initiatives.
- Manage, plan and evaluate unit operations, actions, and responsibilities to assure compliance with all relevant federal and state laws and Lurie Children's/Manne Research Institute and sponsor policies and regulations.
- Support team's education and training initiatives.
- Perform job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, donors, volunteers, co-workers and others.
Qualifications
- Bachelor's degree in accounting or related field required.
- Minimum of five years grant accounting experience in NIH and other federally funded grants or contracts directly for faculty in an academic research/hospital environment is required.
- Prior supervisory experience preferred.
- Ability to work accurately with detailed information required.
- Ability to handle high volume of work with changing priorities and constant interruptions and establish priorities and deadlines required.
- Ability to communicate, both orally and in writing, complex technical issues in a clear, concise manner, to individuals with little or no technical background required.
- Excellent interpersonal skills to establish and maintain cooperative, tactful, effective and harmonious working relationships with co-workers, supervisors, Lurie and Northwestern administrators and sponsors required.
- Working knowledge of Microsoft Office applications required.
- Advanced skills in Microsoft Excel spreadsheet required.
- Capable of working in a diverse, multi-disciplinary team and interacting with all levels of the organization required.
- Knowledge of Workday software or similar ERP software preferred.
- Knowledge of clinical trial management system (CTMS) software preferred.
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Robin Lewis
Director, Office of Sponsored Programs
Ann & Robert Lurie Children's Hospital
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