General Discussions

Is it possible to update the Overview (submitted in this REF period) report? It still includes outputs from REF2021, could it be changed so it only includes outputs published in the REF2029 period, i.e. from 1^st January 2021?

This is obviously a query for Cayuse but I don't know where to submit these anymore. :(

Cayuse customer service is awful.

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Claire Choong
Learning & Research Librarian (Research Lead)
Canterbury Christ Church University
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Good day Claire, thank you for your message.  First, we are disappointed to hear you feel our customer service is poor.  Our team is constantly looking to improve, and we welcome your feedback.  Our Director of Global Support is going to contact you directly to learn more about your experience.

Regarding your question on REF2029, we see you also have submitted a support ticket for this request, which is the right approach.  This reporting will be an enhancement to our current system, and our product team reviews every ticket that is tied to a product request like this.  One of our team members will reach out directly to you on this. We have heard from other Repository customers they are starting mock exercises for the 2029 REF process.

Thank you again for your feedback.

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Jason Porter
SVP International
Cayuse
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Original Message:
Sent: 03-28-2024 06:35
From: Claire Choong
Subject: REF report

Is it possible to update the Overview (submitted in this REF period) report? It still includes outputs from REF2021, could it be changed so it only includes outputs published in the REF2029 period, i.e. from 1^st January 2021?

This is obviously a query for Cayuse but I don't know where to submit these anymore. :(

Cayuse customer service is awful.

------------------------------
Claire Choong
Learning & Research Librarian (Research Lead)
Canterbury Christ Church University
------------------------------