General Discussions

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Simon,

I also did not receive this announcement from Kevin. I sent an email to both CITI and Cayuse yesterday afternoon. Josh Jones with Cayuse responded with the following: This was the first and only time that I knew there was a problem and that it was on Cayuse's end.

I look forward to the announcement that this connection is restored. Thank you.

Sharla

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Sharla,

Thanks for letting me know you weren't getting the communications, too. I've identified the reason why you and Darcy both weren't getting those messages and will get it resolved ASAP.

Simon

Hi Simon,

I also did not receive this announcement from Kevin. I sent an email to both CITI and Cayuse yesterday afternoon. Josh Jones with Cayuse responded with the following: This was the first and only time that I knew there was a problem and that it was on Cayuse's end.

I look forward to the announcement that this connection is restored. Thank you.

Sharla

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi there - I didn't receive that email either regarding the CITI automatic upload. It seems like our animal oversight program is also not syncing with CITI. 

Hi Sharla,

Thanks for letting me know you weren't getting the communications, too. I've identified the reason why you and Darcy both weren't getting those messages and will get it resolved ASAP.

Simon

Hi Simon,

I also did not receive this announcement from Kevin. I sent an email to both CITI and Cayuse yesterday afternoon. Josh Jones with Cayuse responded with the following: This was the first and only time that I knew there was a problem and that it was on Cayuse's end.

I look forward to the announcement that this connection is restored. Thank you.

Sharla

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Sharla,

Thanks for letting me know you weren't getting the communications, too. I've identified the reason why you and Darcy both weren't getting those messages and will get it resolved ASAP.

Simon

Hi Simon,

I also did not receive this announcement from Kevin. I sent an email to both CITI and Cayuse yesterday afternoon. Josh Jones with Cayuse responded with the following: This was the first and only time that I knew there was a problem and that it was on Cayuse's end.

I look forward to the announcement that this connection is restored. Thank you.

Sharla

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Sharla,

Thanks for letting me know you weren't getting the communications, too. I've identified the reason why you and Darcy both weren't getting those messages and will get it resolved ASAP.

Simon

Hi Simon,

I also did not receive this announcement from Kevin. I sent an email to both CITI and Cayuse yesterday afternoon. Josh Jones with Cayuse responded with the following: This was the first and only time that I knew there was a problem and that it was on Cayuse's end.

I look forward to the announcement that this connection is restored. Thank you.

Sharla

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Has this been resolved yet? I noticed yesterday, while I could now "View" the trainings and the Course Name; Group; and Stage were populated/showing, the Status Field; Completion Date and Expiration Date were still blank.

Hi Darcy,

There is currently an issue with CITI. Here is the email from our Support team that went out this morning:

Greetings Cayuse Community,

I wanted to provide an update into the CITI Integration incident which some users are experiencing. Our team continues to work to restore the integration. They believe they have identified the cause of the issue. I will send out an update with more information when it becomes available.

Please reach out to our support team at support.cayuse.com if you have any questions.

Ken Potvin
Director of Global Support

I see you're on the list to receive these communications, but this one didn't reach you. I'm going to investigate what's happening there, since I'm sure you'd want to see these. My apologies for the communication gap.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

When we first launched Cayuse CITI was not integrated. As a work around I put their date in the address line and their credentials under office phone. When the name is selected it shows in the line. I started to get out of the habit; however, I now see the value in continuing. PIs are required to upload their CITI reports anyway; this step eliminates some time in review as the date has been verified. 

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hello Sarah,

The training dates have now disappeared from our studies.

Best,
Julia

When we first launched Cayuse CITI was not integrated. As a work around I put their date in the address line and their credentials under office phone. When the name is selected it shows in the line. I started to get out of the habit; however, I now see the value in continuing. PIs are required to upload their CITI reports anyway; this step eliminates some time in review as the date has been verified. 

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Good afternoon all,

We want to offer up some information that gives visibility into resolution for the CITI issue. 

We have deployed a fix to UAT that restores both the missing Completion Date and Expiration Date fields. Most of you do not have your CITI service set up in UAT – only PROD. If your UAT has the CITI service configured, you're able to validate the dates are restored at this time. This will be deployed to your PROD environments no later than end of day Friday and will require zero downtime.

We are still working on a fix that restores the Status field in Human Ethics. This will be deployed in a fast follow to UAT, then PROD. As soon as we have a timeline, we will update this thread

We know that this has impacted your operations and we're eager to resolve this for you. Thank you for your business and your patience.

All the best, 

MK

Hello Sarah,

The training dates have now disappeared from our studies.

Best,
Julia

When we first launched Cayuse CITI was not integrated. As a work around I put their date in the address line and their credentials under office phone. When the name is selected it shows in the line. I started to get out of the habit; however, I now see the value in continuing. PIs are required to upload their CITI reports anyway; this step eliminates some time in review as the date has been verified. 

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.

Hello again!

I have just confirmed with the team that the latest hotfix, now in UAT, does in fact resolve all issues with dates and statuses.  This hotfix will be deployed tomorrow morning Pacific time with no downtime or interruption.

You'll be back on track by lunchtime!

With my best regards, 

~MK

Good afternoon all,

We want to offer up some information that gives visibility into resolution for the CITI issue. 

We have deployed a fix to UAT that restores both the missing Completion Date and Expiration Date fields. Most of you do not have your CITI service set up in UAT – only PROD. If your UAT has the CITI service configured, you're able to validate the dates are restored at this time. This will be deployed to your PROD environments no later than end of day Friday and will require zero downtime.

We are still working on a fix that restores the Status field in Human Ethics. This will be deployed in a fast follow to UAT, then PROD. As soon as we have a timeline, we will update this thread

We know that this has impacted your operations and we're eager to resolve this for you. Thank you for your business and your patience.

All the best, 

MK

Hello Sarah,

The training dates have now disappeared from our studies.

Best,
Julia

When we first launched Cayuse CITI was not integrated. As a work around I put their date in the address line and their credentials under office phone. When the name is selected it shows in the line. I started to get out of the habit; however, I now see the value in continuing. PIs are required to upload their CITI reports anyway; this step eliminates some time in review as the date has been verified. 

Hi all,

I'm wondering if anyone else is experiencing CITI not synching with Human Ethics?

We are getting "no records found" for individuals I can verify have the correct email and current training when accessing their CITI record as a CITI administrator.

Trying to figure out if my support ticket should be my internal IT, Cayuse, or CITI.