I wanted to let you know that this has been escalated and engineers are actively looking at your ticket.
Original Message:
Sent: 03-06-2024 02:39
From: Emma Marrow
Subject: Ethics system on Haplo platform log in problems
Hello Simon, perhaps you could escalate our access issue at ARU too? Thanks, Emma
------------------------------
Emma Marrow
Research Systems Co-Ordinator
Anglia Ruskin University
Original Message:
Sent: 03-05-2024 09:28
From: Simon Helton
Subject: Ethics system on Haplo platform log in problems
Hi Amanda,
Let me escalate your issue! It's separate from Emma's, because they're different applications (Ethics Monitor isn't used in the US), but I still want to make sure you get a timely resolution.
------------------------------
Simon Helton
He/him
Community Manager
Cayuse
Original Message:
Sent: 03-05-2024 05:47
From: Amanda Hong
Subject: Ethics system on Haplo platform log in problems
Just recently we are experiencing log in issues for our Guest Accounts in Human Ethics. We have tickets submitted but is taking way to long to be resolved as we have a deadline for submissions this month before our IRB meeting.
------------------------------
Amanda Hong
IRB Coordinator
Mount Sinai Hospital
Original Message:
Sent: 03-01-2024 03:44
From: Emma Marrow
Subject: Ethics system on Haplo platform log in problems
We are currently experiencing daily system down time on our Research Ethics Monitor system which was set up by Haplo. We are guessing this could be due to data load issues, though the system has only been running just over a couple of years. Is anyone else experiencing or has experienced similar problems? Appreciate any advise, or knowledge? Thanks, Emma Marrow ARU
------------------------------
Emma Marrow
Research Systems Co-Ordinator
Anglia Ruskin University
------------------------------