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  • 1.  Compare Function Errors

    Posted 03-22-2023 03:00

    Hi,

    we've been experiencing frequent compare function errors (on Human Ethics Classic) in recent months and have no idea what could be causing them. Does anyone have any idea why there are errors and how to avoid them?

    Thank you.

    Regards,

    Jorene



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    Jorene Teh
    *PBC for IRB
    National University of Singapore
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  • 2.  RE: Compare Function Errors

    Posted 03-22-2023 03:06

    Just to clarify, I am referring to the "Internal Server Error" message we receive when we click on the "Compare" button.



    ------------------------------
    Jorene Teh
    *PBC for IRB
    National University of Singapore
    ------------------------------

    Original Message


  • 3.  RE: Compare Function Errors

    RISING STAR CONTRIBUTOR
    Posted 03-23-2023 05:25

    I haven't noticed an error message recently when using COMPARE, but I have never been able to reliably use the COMPARE feature on more than one attachment without leaving the submission and going back in to start over. If I try to open COMPARE again and pick a new attachment to review without exiting the submission in between one of the following usually happens: I'm not able to click the radial dials next to the attachments, the compare button next to the attachment won't work, or it will pull up the attachments but pull in the same two versions, so it looks like nothing has ben changed.



    Jennifer Boe, MA

    she/her/hers

    Sr. IRB Analyst    

    Human Research Protections Office

    Hennepin Healthcare Research Institute


    Provide feedback or comments for HRPO/IRB at: https://www.surveymonkey.com/r/TXG82DL  




    Original Message


  • 4.  RE: Compare Function Errors

    TEAM CAYUSE
    Posted 03-23-2023 09:26
    Edited by Matty Gilreath 03-23-2023 09:26

    Hi Jorene,

    As we discussed in our meeting last week, this issue is slated to be fixed soon in Q2.
    We are moving away from storing IRB attachments within the database to storing them
    in a file server, which should address this issue.
    Sorry for any confusion on this topic.
    Thank you for your patience.
    Matty


    ------------------------------
    Matty Gilreath
    Senior Customer Success Manager
    Cayuse
    matty.gilreath@cayuse.com
    ------------------------------

    Original Message


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