Hello,
I realize that most of the folks in this group are Cayuse so hopefully you know how customers manage this and could share.
We currently use the husbandry, vet services and billing modules only (we don't use Cayuse for IACUC) and we don't have a central person managing the application so it is piecemealed out by module. I am trying to figure out how other large UNIVERSITIES approach managing the Animal Operations (eSirius) application. Specifically, do they have a central product manager who handles call tickets, various issues that arise in all modules, customizations, understanding how the modules work together and are connected to each other (if something "breaks" in one module, how will it effect other functions), staying current on technology, networking with others, etc.? Or is the de-centralized management the norm (having content specialists handle their module)?
Thanks,
Susan
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Susan Ferline
Associate Director of Administration
University of Pittsburgh - Pittsburgh
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