Cayuse Platform

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Animal Oversight timing out

  • 1.  Animal Oversight timing out

    CAYUSE CHAMPION
    Posted 03-01-2021 12:32
    Colleagues,

    Recently, I'm noticing that Animal Oversight is popping up a message that my session has expired.  Over the past two years, that didn't happen.  Are others experiencing that?  I don't recall it being added in. 

    Assuming it's new and I missed it, what is the idle time allotment?  Might there be a setting somewhere?

    The message I get is "Enter your password" to restart.  When I do get an authentication failure.  So,I start over.

    Thanks in advance.

    Bruce

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    Bruce W Kennedy
    IACUC Administrator
    Chapman University
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  • 2.  RE: Animal Oversight timing out

    TEAM CAYUSE
    Posted 03-02-2021 08:48
    Hi Bruce,

    We have not gotten any support tickets about Animal Oversight timing out. I am having my team reach out to you for some additional details. At first glance, this seems like a configuration or SSO issue that we can help you resolve.

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    Theron Webb
    Customer Support Manager
    Cayuse
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  • 3.  RE: Animal Oversight timing out

    CAYUSE CHAMPION
    Posted 03-02-2021 10:28
    thank you, Theron.

    Bruce

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    Bruce W Kennedy
    IACUC Administrator
    Chapman University
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